Shipping & Delivery

All orders are individually packed at the Karatta Wine Room & Gallery. Wine is shipped using Australia Post and is tracked during the journey. Please allow between 1-4 business days for shipping to most capital cities and a little more for other areas. Generally, wine will arrive within 5 business days to most locations in Australia. These times do not include weekends or public holidays as well as any unforeseen circumstances beyond our control.

Your order will be despatched at first convenience, but not necessarily the next day. It may be 3 – 4 days from the order date, particularly in the case of public holidays or during peak times. Please call on 08 8768 2608 to speak to our staff if you require confirmation of delivery date.

We have taken every step to ensure that purchasing wine from is as secure as possible. Our shopping cart (Shopify) features a 128-bit SSL certificate and along with our payment gateway, is certified Level 1 PCI DSS compliant.

Contact the Wine Room if you have any queries when purchasing online at

Refunds and Returns

We will replace any wine that is faulty or unsuitable in any way.